Transport damage complaints

It is very important that you immediately report any defects in transport, visible on the product packaging, to the courier who delivers the goods. The buyer is obliged to report any damage during transportation within 24 hours of receiving the goods.

If you notice such damage, do not sign the delivery receipt or ask the courier to wait until the damage to the package also causes damage to the product itself or the loss of parts. If the product is not damaged and all parts are numbered, sign the receipt.


Complaints about data or the wrong kind of goods

If you have received the shipment and after opening the box found that the delivered goods do not match the ordered or the information on the invoice is not appropriate, please call us on 064 474 2529, or send us an email no later than 24h after the receipt of the shipment. with your details (first name, last name, phone) on email and describe the type of problem you have. As soon as possible, we will respond to the consumer on the stated complaint by electronic means (e-mail) by confirming the receipt of the complaint, or by announcing the number under which your complaint is recorded in the record of received complaints and we will notify you of further action. The complaint response deadline is 8 days and the complaint resolution deadline is 15 days from the moment of filing the complaint.